FAQs

Payment & Order Tracking

Riot Offers you 2 convenient ways of paying for your apparel.

With COD you can choose to pay in cash at the time of delivery of your purchase at your doorstep. Please check if COD is available in your location by entering your PIN Code on the product page PIN Code Checker
With this option you can choose to pay online during checkout. Riot and it's payment partners useuse the highest level of secure encryption technology to make your transaction safe and confidential. You can choose your preferred method of payment when you are prompted to choose a ‘Payment Option’ in the checkout process. 
The price that you see on our website is Inclusive of all applicable Taxes and is the final price you have to pay. You will be provided with an Invoice/Bill along with your order at the time of delivery.
If you wish to cancel your order and request a refund, please contact us on +91 22 61487506 / 01. The process for refund is simple and hassle free and is usually completed in 7 working days.
You can call us on our Toll Free number +91 22 61487506 / 01 for any assistance on Riotjeans.com

If you are a registered customer, you can track the status of your order by login in to your account and clicking on the My Account link.

If you are a Guest User, you will receive regular email updates about the status of your order.

Alternatives, Registered & Guest customers can contact us on +91 22 61487506 / 01 (11:00 AM to 6:00 PM) or email us on info@riotjeans.com

Customer Service / Contact Us

For Shopping Assistance, Styling Help, Product Information and other Order Information please contact us on +91 22 61487506 / 01 (11:00 AM to 6:00 PM) or email us on info@riotjeans.com

Correspondence Address -

Apparel Retail,
Suditi Industries Limited,
C -3B, MIDC TTC Industrial Area,
Pawane Village, Turbhe
Navi Mumbai, Maharashtra - 400703

Shipping & Delivery Policy

We strive to deliver products purchased from RiotJeans.com in excellent condition and in the fastest time possible. We deliver most of our orders within 4-7 working days from the order date depending on your location. Riot offers free shipping within India on all products.

  • Shipping Time Varies for Metrios (72 Working Hours) and Other Cities & Towns (4 Working Days).
  • You can know of your estimated shipping and delivery time by Live Chatting with us or Calling us on +91 22 61487506 / 01 (11:00 AM to 6:00 PM) or emailing us on info@riotjeans.com
  • We have tied up with the best logistic companies in India to deliver your order to you in the fastest and safest way.
  • You will receive an email with the Tracking number for the courier once your order has been dispatched.
  • If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount in form of coupon value which can be used anytime without any conditions.
  • During the festival and holidays it may take more than 7 days for delivery due to jam and other reasons.

Cancellation, Return & Refunds

Riot believes in helping its customers as far as possible, and therefore has a liberal cancellation policy. Under this policy:

  • You can Cancel an order within 4 hours of placing it on the website. We dispatch all our orders at lightening fast speed. As such it will not be possible for us to cancel and order once it has left our warehouse. Any amount you paid will be credited back (deducting Rs 99 processing fees) into your bank account. The process of Refund is inititated within 24 hours and is usually credited to your account within 7 working days. If you have selected Cash on Delivery, there is no amount to refund because you haven't paid for your order. 
  • Once the order has been placed, you cannot Modify the size, color or shipping address of your order. Instead, you can cancel the existing order within 2 hours on placing it and can create a new order or email us on info@riotjeans.com under the subject line order cancelation.
  • In case of size exchange, the customer will have to bear the additional 99/- rupees shipping fees. However, exchange will not be applicable on products purchased at FLAT 50 off.
  • If you have received a damaged product, you can Return it to us and Exchange it for another piece or request a Full Refund within 7 Days. We do our level best to ensure the best quality product reaches you. Please contact our customer support team on +91 22 61487506 / 01 (11:00 AM to 6:00 PM) or emailing us on info@riotjeans.com to Return an order. In case of any COD returns, a voucher code of an equivalent amount will be provided which can be used during your next purchase.

Sale & Offers

How can i use a voucher/coupon code to add a discount to my purchase?

If you have a voucher/coupon code, you can use it to avail a discount during your purchase. To use a voucher/coupon code -

  1. Select a product you want to purchase.
  2. Click on Buy Now. You will now be redirected to your shopping cart.
  3. You will notice a voucher/coupon code box next to the 'Checkout' button. Enter the voucher/coupon code you have and press enter.
  4. The page will reload and you will notice the discount added in the sub total.

Please note that No two offers can be clubbed in any way.